How To Apologize

This week, I'm on an apology kick.

My column today in American Lawyer's Corporate Counsel magazine looks at Judge Rakoff's  recent high-profile rejection of a proposed $285 million settlement between Citigroup and the Securities and Exchange Commission over the allegedly fraudulent marketing and sale of Collateral Debt Obligations (CDOs). In my opinion, had Citi just been a little more apologetic, the settlement might have gone through.

And yesterday on my In The Court Of Public Opinion radio show on the VoiceAmerica Radio Network, we looked at the How To Apologize, with PR guru Ken Makovsky of Makovsky & Company (who publishes an interesting blog called "My Three Cents") and John Kador, author of "Effective Apology: Mending Fences, Building Bridges and Restoring Trust."

I think you'll enjoy both offerings -- and if not, I and heartily sorry!